Support
We read every message and usually reply within 2 business days.
Contact us
Email contactsamapps@gmail.com. To help us answer quickly, include your device model, iOS version and App version, and a screenshot if something looks wrong.
Photos and results
How do I get the most accurate result?
Photograph one dog at a time, from the side, with the whole dog in the frame. Daylight works best because it shows the true coat color and markings. A treat held at eye level helps get a clear, alert pose. Puppies and heavily groomed coats can be harder to identify.
The breed looks wrong. What can I do?
Try another photo from a different angle in better light. Results are estimates from a single photo and can be wrong, especially for mixed breeds, puppies and less common breeds. For a definitive answer about a mixed-breed dog's ancestry, a DNA test is the most reliable option.
Is this a DNA test?
No. The App estimates the breed from how the dog looks in a photo. It is quick and works on any dog you meet, but it cannot see ancestry the way a DNA test can.
Is the App's advice veterinary advice?
No. Breed profiles, care tips and answers in Ask are general information about breeds. Always talk to your veterinarian about your dog's health, diet and exercise.
Which devices support Ask?
Ask uses Apple Intelligence, which runs on supported iPhones with Apple Intelligence turned on in Settings. On other iPhones, breed identification and breed profiles still work offline, and the Ask button is hidden.
Does it work offline?
Yes. Breed identification runs on your iPhone, so it works without a connection. You need a connection to buy or restore Pro.
Are my photos uploaded?
No. Every photo and result is analyzed and stored on your device. We never receive them. See our Privacy Policy.
Subscriptions and billing
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Dog Breed Identifier AI. You can also go to apps.apple.com/account/subscriptions. Cancel at least 24 hours before your renewal date to avoid being charged for the next period. Deleting the App does not cancel a subscription.
Will I be charged after a free trial?
If a free trial is offered and you start one, it automatically becomes a paid subscription at the end of the trial unless you cancel at least 24 hours before it ends. The renewal date is shown in your Apple subscription settings.
How do I get a refund?
All payments are processed by Apple, and we cannot see your payment details or issue refunds. To request a refund, go to reportaproblem.apple.com, sign in with your Apple Account and choose the purchase.
I paid but Pro is not unlocked
Open the paywall and tap Restore. Make sure you are signed in to the same Apple Account you used to buy Pro and that you are connected to the internet. If that does not work, email us with your App Store order ID (found in the receipt email from Apple).
Can I use Pro on another device?
Yes. Install the App on any iPhone or iPad signed in to the same Apple Account and tap Restore.
Your data
Will my scans move to a new phone?
Your scans may be restored if you move to a new device using an iCloud or computer backup of your old device. They do not sync between devices.
How do I delete my data?
Swipe left on a scan in Your pups to delete it. Deleting the App deletes everything it stored on that device.